FAQs
FAQs
When will my order reach me and how much is delivery?
You will receive a confirmation email upon placing an order and another email with tracking info once your order has been dispatched.
Delivery is via Royal Mail.
Royal Mail 48 (Standard) (2-5 days) FREE
Royal Mail 24 (Express (1-3 days) £2.50
International:
International shipping costs are calculated based on weight and dimensions of the orders. As such these vary based on an individual order. Please contact us at alluvionuk@gmail.com with any questions you have regarding international shipping prices.
Can I return an item?
We hope you will be delighted with your order, however we accept returns within 30 days provided the order has been unused and is in good condition in the original packaging. In these circumstances we offer an exchange (excluding postage cost) or a full refund (less the original delivery cost) provided the item has not been used within 30 days of receipt of the package in question.
How do I get a refund/exchange?
Please email alluvionuk@gmail.com quoting your order number and the reason for the return before sending anything back to us and we will happily assist you.
Returns Address
Alluvion Home Ltd
2 Normans Cottages
London Road
Ashington
West Sussex
RH20 3DG
How long do I have to return an item?
We offer a 30-day returns policy for unused items in good condition
What postage method should I use?
If you choose to return or exchange an item that is not damaged/faulty then unfortunately you will need to pay for the cost of postage as we are a small business. As we cannot be held responsible for items lost or damaged in transit we advise you to get proof of postage.
How long will it take to process my refund?
Once your order has arrived back safely with us we will process your refund, excluding any original delivery cost within 14 days.
What if my item is faulty?
Every order is carefully checked and packed but if you do receive an item that is faulty or has been damaged in transit please email us at alluvionuk@gmail.com as soon as possible so that we can put everything right.
Should you have any further questions please email alluvionuk@gmail.com